Meet your trainer - Mark

Meet your trainer - Nevil

Meet your trainers Mark and Nevil

Welcome to the course

Your starter quiz

Communicating for you and communicating for others

What motivates you and what motivates others?

What motivates you and what motivates others

What motivates you and what motivates others (part 2)? **

Theories of motivation **

Emotional intelligence

Conflict and conflict management

Conflict styles – dealing with conflict

Comfort zones and confidence

Personal impact and understanding self - final thoughts

An introduction to understanding your stakeholders

Stakeholder mapping (understanding your stakeholders)

Interest and power

Stakeholder mapping template

Stakeholder management - final thoughts

How to best engage each group of stakeholders

Building and maintaining trust

Building trust - your guide

Understanding other's needs (and how to deliver against them)

Questioning quiz, open, closed or ajar?

Questioning and listening skills

Planning stakeholder management & engagement - final thoughts **

Understanding the political landscape

Your perception and your perception of stakeholder engagement

Maintaining stakeholder relationships using the Okay Corral

Understanding your own biases

Assumptions and bias (the good and bad)

Developing and maintaining positive stakeholder relationships, final thoughts

Positioning around stakeholder communications and why we focus on courageous conversation and not challenging

Preparing for courageous conversations

Handling courageous conversations and sources of power

Handling courageous conversations - final thoughts

Influencing and speaking truth to power

Influencing upwards (what causes your manager’s sleepless nights)

Influencing style questionnaire

Influencing style profile

Influencing and negotiation - final thoughts

Summary and final thoughts on stakeholder management and engagement

Stakeholder management and engagement summary document